Tovo Pro ("Tovo Pro," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use the Tovo Pro mobile application and related websites and services (collectively, the "Service"). By using the Service, you agree to the practices described in this Policy.
This Policy is designed to comply with applicable U.S. laws, including the California Consumer Privacy Act ("CCPA") as amended by the CPRA, the Children's Online Privacy Protection Act ("COPPA"), the Virginia Consumer Data Protection Act ("VCDPA"), and similar state laws, as well as the Apple App Store and Google Play store policies.
1. Information We Collect
Information you provide
- Account data: name, email address, phone number, password.
- Profile data: profile photo, address, service preferences, payment details (processed by our payment partners).
- Service requests: details about the home service you're requesting (e.g., roofing, plumbing), photos you upload, messages you send to contractors.
- Support communications: messages you send to our support team.
Information collected automatically
- Device data: device model, operating system, unique device identifiers, mobile network information, app version.
- Usage data: pages viewed, features used, taps, search queries, crash logs, and diagnostic data.
- Location data: precise or approximate location (only with your permission) to match you with local contractors.
- Cookies and similar technologies on our websites for analytics and authentication.
Information from third parties
- Sign-in providers (e.g., Apple, Google) if you choose to sign in with them.
- Verification partners for contractor background checks and license verification.
- Analytics and advertising partners.
2. How We Use Information
- Provide, maintain, and improve the Service.
- Match you with contractors and process service requests.
- Process payments and prevent fraud.
- Communicate with you about your account, bookings, and support.
- Send service announcements and marketing messages (you can opt out at any time).
- Personalize content, recommendations, and search results.
- Comply with legal obligations and enforce our Terms.
3. How We Share Information
- Contractors and service providers: we share the information necessary to fulfill your request (e.g., name, address, job details).
- Vendors and processors: hosting, analytics, customer support, payment processing, identity verification, and communications providers acting on our behalf.
- Legal and safety: to comply with law, enforce our Terms, or protect rights, property, and safety.
- Business transfers: in connection with a merger, acquisition, financing, or sale of assets.
- With your consent: for any other purpose disclosed to you.
We do not sell your personal information for money. To the extent any sharing for cross-context behavioral advertising is considered a "sale" or "share" under California law, you may opt out as described below.
4. Your Privacy Choices
- Account: review and update your information in the app settings.
- Permissions: control camera, photos, location, and notification permissions in your device settings.
- Marketing: opt out via the unsubscribe link in emails or by adjusting in-app notification settings.
- Delete account: request deletion in-app under Settings › Account › Delete Account, or by emailing privacy@tovopro.com.
5. Your U.S. State Privacy Rights
Depending on your state of residence (including California, Virginia, Colorado, Connecticut, Utah, and others), you may have rights to:
- Know or access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Receive a portable copy of your information.
- Opt out of "sale" or "sharing" of personal information and of targeted advertising.
- Limit use of sensitive personal information to permitted purposes.
- Be free from unlawful discrimination for exercising these rights.
To exercise these rights, email privacy@tovopro.com. We will verify your identity before responding. You may designate an authorized agent to submit a request on your behalf.
6. Children's Privacy
The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it. If you believe a child has provided information, contact privacy@tovopro.com.
7. Data Retention
We retain personal information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on the type of data and purpose of processing.
8. Security
We use administrative, technical, and physical safeguards designed to protect personal information. No security measure is perfect, and we cannot guarantee absolute security.
9. International Users
The Service is operated from the United States. If you access it from outside the U.S., your information will be transferred to and processed in the U.S., which may have different data protection laws than your jurisdiction.
10. Third-Party Services and Links
The Service may contain links to or integrate with third-party services. Their privacy practices are governed by their own policies, and we are not responsible for them.
11. Changes to This Policy
We may update this Policy from time to time. If we make material changes, we will notify you in-app or by email. Your continued use of the Service after the effective date constitutes acceptance.
12. Contact Us
Tovo Pro — Privacy Team
Email: privacy@tovopro.com