How can we help?

Choose the service closest to what you need, tell us the city, and describe the job in your own words. Adding a photo and a rough budget gets you more accurate quotes, but neither is required.

Requests with a short description are the ones that stall, because a company cannot price what it cannot picture. Open your request and add detail, a photo, or a wider time window. You can edit it at any time and it will be shown to companies again.

Yes, at any point before you accept a quote. Open the request and choose Cancel. Companies that were matched are told it is closed so nobody spends time preparing a quote for it.

A small number that genuinely match — the right service, covering your city, and available. We cap it deliberately so you get a handful of considered quotes rather than twenty identical ones.

No. A quote is an offer. You are committed only when you accept one, and you are free to accept none of them.

The quote becomes a job, the other quotes on that request are declined automatically, and you and the company keep the same conversation thread to arrange the details.

Only if you agree to it. A company can propose an adjustment — for something genuinely unforeseen — and you have to approve it before it takes effect. If a company insists on a change you did not agree, report it.

Yes. Open their profile and start a conversation. It is often the fastest way to check whether they cover an unusual job.

That a reviewer has checked the company’s business registration, and the trade licence their work requires. The documents stay private; only the outcome is public.

Only the customer of a job that was completed through the platform, and only once per job. There is no way to leave a review without a completed job behind it.

You can edit it for a short window after posting. After that it is fixed, so a company cannot pressure someone into rewriting history. If a review breaks the rules, report it.

Raise it with the company first — most issues are a misunderstanding about scope. If that does not resolve it, report the job and give us the details. We are not a party to the work, but we act on patterns and can remove a company from the platform.

From your subscription settings. Changes apply immediately, and cancelling stops the next renewal while leaving your plan active until the period you paid for ends.

Stripe retries automatically over a few days and we will email you. Update the card in the billing portal and the retry will go through. If it never succeeds the account moves to the free tier — it is not deleted and your profile stays up.

In the billing portal, which you can open from your subscription settings. Every invoice is downloadable as a PDF.

Use the forgotten-password link on the sign-in page. If you originally signed up with Google or Apple, use that button instead — there is no password on the account to reset.

Notification settings let you turn off each category independently for email and push. Messages about a job you are actively involved in cannot be turned off, because missing one would break the job.

From account settings, or directly at the delete-account page. It removes your personal details permanently. Reviews you left stay published but are anonymised, because the company earned them and other customers rely on them.