Last updated: 05.02.2026
TOVO PRO (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the TOVO PRO mobile application, website (if applicable), and related services (collectively, the “Services”).
By accessing or using the Services, you consent to the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
We collect information in three main ways: (1) information you provide to us, (2) information collected automatically, and (3) information provided by businesses (if applicable).
1.1 Information You Provide
When you create an account, use the Services, or communicate through the platform, you may provide:
Account & Profile Information
Full name
Email address
Phone number
Profile photo (optional)
Profile bio and related profile details (optional)
Location Information
City you select
GPS location if you enable it in your device settings (optional)
Communications
Chat messages
Lead messages
Support requests and communications
Reviews
Review text
Optional review images
1.2 Information Automatically Collected
When you use the Services, we may automatically collect:
Device & Technical Information
Device type and model
Operating system
App version
Language settings
Browser type (if using the web)
Network Information
IP address
Approximate location derived from IP address
Usage & Analytics
App activity and interaction data
Performance and crash data
Security and fraud-prevention signals
We use this data primarily to maintain platform security, improve performance, and ensure the Services work properly.
1.3 Business Information (If You Are a Service Provider / Company)
If you sign up as a company or service provider, we may collect:
Business name
Business contact details
Company description
Business licenses, certifications, and legal documents
Subscription plan details
Cities where the business operates
Services offered and related service content
2. HOW WE USE YOUR INFORMATION
We use your information to:
Create, manage, and maintain your account
Provide the Services and app functionality
Match users with verified service providers
Facilitate messaging, leads, and communications
Enable companies to receive leads from users
Manage subscriptions and payments
Verify review authenticity and prevent fake reviews
Detect fraud, abuse, and suspicious activity
Improve app performance, features, and reliability
Provide customer support
Send notifications, service updates, and important account communications
Comply with legal obligations and enforce our Terms
3. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information.
We may share information only in the following situations:
3.1 With Service Providers You Interact With
If you contact or send a lead to a service provider, we share the necessary information to allow the provider to respond (such as your name, message, and relevant profile information).
3.2 With Payment Processors
We use payment providers such as Stripe to process subscription payments. Payment processors may collect and process payment information under their own privacy policies.
3.3 With Hosting, Infrastructure, and Technical Partners
We may share information with trusted vendors that help us operate the Services, such as:
Hosting providers
Cloud storage providers
Analytics providers
Customer support tools
Security monitoring tools
These providers are authorized to use your information only as necessary to provide services to us.
3.4 For Legal and Safety Reasons
We may disclose information if we believe it is necessary to:
Comply with a law, regulation, subpoena, or court order
Respond to lawful requests by public authorities
Protect the rights, safety, and security of TOVO PRO, users, and the public
Investigate fraud, abuse, or security incidents
Enforce our Terms and policies
3.5 Business Transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction.
4. DATA RETENTION AND DELETION
We retain personal information only for as long as necessary to:
Provide the Services
Maintain your account
Comply with legal obligations
Resolve disputes
Enforce agreements
Maintain security and prevent fraud
If your account is active, we generally retain your data for continued service operation.
Account Deletion Requests
You may request deletion of your account and associated personal data at any time by contacting:
📧 privacy@tovopro.com
We will process valid requests in accordance with applicable U.S. privacy laws, including the CCPA/CPRA where applicable.
Some information may be retained where legally required or necessary for security, fraud prevention, and compliance.
5. SECURITY
We take reasonable technical and organizational measures to protect your information, including:
Encryption in transit (HTTPS/TLS)
Secure server access controls
Firewalls and network protections
Authentication controls
Monitoring and logging for suspicious activity
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
6. CHILDREN’S PRIVACY
TOVO PRO is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete it as soon as possible.
If you believe a child under 13 has provided us personal information, contact us at:
📧 privacy@tovopro.com
7. YOUR PRIVACY RIGHTS
Depending on where you live (especially in the United States), you may have certain rights regarding your personal information.
These rights may include:
The right to access your personal data
The right to request correction of inaccurate information
The right to request deletion of your personal information
The right to opt-out of certain processing activities
The right to limit the use of sensitive personal information (if applicable)
The right to not be discriminated against for exercising privacy rights
8. CALIFORNIA PRIVACY NOTICE (CCPA/CPRA)
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).
8.1 Categories of Personal Information Collected
We may collect the following categories:
Identifiers (name, email, phone, IP address)
Commercial information (subscription status)
Internet/network activity (usage analytics)
Geolocation data (city, GPS if enabled)
Communications content (chat/lead messages)
Business-related information (for companies)
8.2 Selling or Sharing
We do not sell your personal information.
We do not share personal information for cross-context behavioral advertising.
8.3 Your California Rights
You may request:
Access to the personal information we collected about you
Deletion of personal information
Correction of inaccurate personal information
8.4 Exercising Your Rights
To submit a request, contact:
📧 privacy@tovopro.com
We may need to verify your identity before fulfilling requests.
9. INTERNATIONAL USERS
If you access the Services from outside the United States, please note that your information may be processed and stored in the United States or other jurisdictions where our service providers operate.
10. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date at the top.
If changes are material, we may provide additional notice (such as an in-app notification).
11. CONTACT INFORMATION
If you have questions about this Privacy Policy or your privacy rights, contact us at: